How do I get lots that I have won?
Please view the terms and conditions of each auction to establish collection or delivery options. Goods are not stored at our office location, so it is important to establish the location of the item and delivery terms.
Where you have bid for a collection only item, and cannot collect due to distance, then you will still be expected to pay. If you are unsure then please submit an enquiry to us by email to [email protected]
How much is delivery, and can you add it to my invoice?
Because we represent many different vendors, each auction may comprise different delivery terms and prices. Please consult the important information in each auction to view delivery options which range from free tracked and insured delivery, through to pallet delivery and collection only items.
As a guide, smaller items would be under £10 depending on insurance value, larger boxes around £20, and pallets £60. These prices will be subject to VAT.
If you cannot locate delivery options in the important information, or against the description of a particular lot, then please enquire by email to [email protected]
Delivery payments are made to sellers directly – and therefore we do not add delivery costs to invoices. Please seek to make payment on your invoice, and once you have received our Collection Note after payment, you can speak to the seller direct to arrange and pay for delivery.
For international buyers, we can look at add delivery to your invoice to help you avoid additional international transaction fees, so please contact us to discuss your requirements.
Do you accept returns?
Items can only be returned if they are materially different from the description provided in auction. In all cases any issues should be raised directly with the seller as soon as possible and within 10 days of receiving the item to see if a resolution can be found.
Buyers are responsible for satisfying themselves that they are comfortable to bid through way of viewings and enquiries and in all cases, if you are unsure – do not bid. The auction house is unable to respond to queries after you have placed a bid, and bids cannot be removed once submitted.
Public Auctions are exempt from the Consumer Contracts Regulations 2013 which supersedes all previous legislation including the now redundant Distance Selling Regulations.
We will always seek to act decisively and fairly in the event of a dispute and customer satisfaction is important to us and we do advise buyers to conduct any checks prior to bidding.